Based on the Voice over Internet Protocol (or VoIP) technology, virtual phone numbers are emerging as a professional and cost-effective mode of handling customer calls around the globe. Many companies have been shifting to VoIP phone systems for greater flexibility.
Are you planning to invest in a VoIP phone system for your business use? The question that most entrepreneurs face is which is the right phone system to be used as their small business phone number? While some VoIP phone system providers like Google Voice offer virtually free services with some basic functionality, Grasshopper offers a good mix of both affordability and functionality.
This article focuses on the functionality of the CallHippo VoIP system and why it is a better choice when compared to other virtual phone number systems in the market.
Call Management
Among the most important functionalities of any quality VoIP phone system are its call management features which include voicemail, call recording, call forwarding, and call blocking. Is your US virtual phone number being directed through a call centre setup? If yes, then call recording is one of the most useful features that can be used to improve customer service, learn customer needs in detail, and also to train your customer service executives giving them a clearer image about the entire conversation.
Call recording in CallHippo is a unique feature that sets this VoIP system apart from other virtual phone systems. This feature is not available in Grasshopper and is only included among higher-priced enterprise versions in other VoIP phone systems.
CallHippo also scores better in other call management features such as smart call forwarding (to forward calls to any other number) and playing of customized music during call holds.
Dashboard features
Easy to use, the CallHippo dashboard provides live status of ongoing calls and the facility to dial numbers in over 50 countries. Other dashboard functionalities include adding multiple users on the same U.S phone numbers and to keep track of the status of customer service agents. This increases the transparency in the ecosystem.
The CallHippo dashboard interface is user-friendly and can be used to customize many functionalities like adding various users, searching for toll-free numbers in multiple countries, or assigning tasks to your team members.
Interactive Voice Response (or IVR) solution
Most of the available virtual phone systems are available with the automated attendant system for directing callers to the right contact person. CallHippo implements the computarised attendant system through its customizable IVR solution that is available in multiple languages. Calling customers can reach the right department with a few key presses, which can be configured in the language of their choice which increases customer satisfaction and better conversion rate.
Call Routing using Extensions
Phone extension is a common method used by VoIP phone providers to handle routing of incoming customer calls. Most of the established VoIP providers like eVoice and Grasshopper include a limited number of extensions to configure where an unanswered call must be routed.
In addition to standard call routing and forwarding, the CallHippo VoIP system allows multiple user extensions to be configured for the same number (depending on the pricing plan that you select). It also enables you to set a “warm transfer” that connects an active call to another team member or a “blind transfer” that transfers an active call to any other team member.
Pricing
Considering the features and benefits that it offers, CallHippo is among the most cost-effective VoIP systems in the market. The monthly pricing plans for CallHippo ranges from $8 to $45 as compared to Grasshopper (starting at $29), Aircall (starting at $30), and Nextiva (starting at $20).
Additionally, some VoIP phone providers charge an extra amount for toll-free numbers, while other providers do not provide this facility at all. As compared to other providers, CallHippo is a better choice if you are looking for quality customer support or phone services beyond a U.S virtual phone number facility. If your business has international customers, CallHippo can enable you to have a business phone number in more than 50 countries, thus ensuring that you do not have to worry about steep phone bills or any expensive hardware setups and of course, the fear of missing out on customer satisfaction!
Need a virtual phone number for your business?
Do you want to implement a VoIP-based virtual phone system for your business calls? With functionalities like smart call forwarding, call recording, HD-quality phone calls, and number portability, CallHippo ensures maximum value for your investment. For a complete list of CallHippo features, check our website now.
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