We have an excellent opportunity today to speak with one of the senior executives of Ironhaul Excavators. They are looking to tackle the core pain points of the heavy machinery industry in ways that we didn’t think had solutions.
With that said, let’s look at one of the first major pain points that needs to be handled. This is, of course, how Ironhaul Excavators handle the delivery of these items!
Firstly, I want to say thank you for offering us the chance to be interviewed. We really appreciate getting the opportunity to share our message with our core audience. To address the question, we have ensured that we are fully ready to handle every aspect of the delivery process. We have partnered with well-maintained companies and continue to develop our own fleet as we see fit.
With the fundamentals taken care of, we make sure that we supply all the necessary paperwork. This is a critical component of transportation regulations throughout the states. All that burden falls on us so all you see as our highly valued clients is the transportation of the product straight to the location where you’ve requested delivery of the equipment. Remember that we prefer to handle the delivery ourselves, even when some of our clients offer their options to us. This helps us ensure we have a standard operating procedure related to delivery.
That sounds fantastic! It looks as if you’re trying to cover as many bases as you can. It can be quite a nuisance for clients to figure out their own transportation especially with how difficult it can be to load some of this equipment let alone transport it. Our next question is what do you think is a key component of this business?
I believe that transparency and quality are critical features to Ironhaul Excavators. For example, we offer both new and used heavy machinery, and when we provide used machinery, it tends to be at a much more cost-effective price point for those who are interested. Yet many may feel cautious trying to buy such an item online and in a used condition. What if it doesn’t work? It could be overvalued and the machinery is at its end of life. What if I buy a dud and lose out on my investment in equipment?
We aim to try to assuage all of the fears that come with these questions. The first way we do this is that we’re all about the quality of the products that we use. We don’t just accept any machinery out there that’s on offer. If they are salvaged or abandoned when it comes to their titles, that’s a no-go for us. In fact, we only accept rebuilt or clear titles and nothing else. Yet that’s not good enough for us.
After that, we make sure that it goes through a thorough inspection that covers more than any type of standard. We take a look at over 60 different items on our checklist, and if they are not all checked off, those items are not for sale. All of this is verified to keep up the high standards of the company before a customer even lay their eyes on the product. We’re in the business of providing quality and won’t accept mediocre or passable.
Amazing to hear! Most businesses tend to just sell as much as possible and hope for the best. While this does sound amazing, what about a guarantee? Do you have anything on top of all these checks and balances?
We wouldn’t be staying true to our mission if we didn’t have one! Ironhaul Excavators focus on making sure that every item we sell is in the best quality and condition it can possibly be but we still don’t think that covers it. That’s why we’re one of the only options in the industry that offers a complete money back guarantee and it’s not difficult to use that guarantee. We want to make sure our customer has complete satisfaction so if it doesn’t meet their standards they can return it. It’s a 7-day guarantee and for full information on it, feel free to check out the complete terms online. Of course, any one of our representatives can also answer questions related to it, but we think that it’s quite a fair offer to test out equipment and, in many cases, easily return it with no hassle.
These are heavy ticket items and for you to give such a lenient policy is very encouraging! It helps to showcase your confidence in the quality and it seems that you’re all about building relationships with your customers. What do you think clients like the most about your business?
Our policy is we don’t sell anything we wouldn’t use ourselves. We know how the heavy equipment industry is and we have decades of experience in buying and selling these products. It’s ideal to reuse and repurpose them instead of simply sending them to salvage. There is so much value in this equipment and that’s why we invest in specialized technicians who are able to ensure they are in the best working condition. We also arrange proper maintenance of this equipment with regular checkups or tune-ups when they need to happen.
That shows your dedication to this industry. Any final thoughts you want to leave us with?
Well, we just want to say that we’re in the business of relationship building versus simply selling you a product once and never hearing from you again. We always recommend that those who are interested should reach out to us. They can then find out more about our process and what our current offering is, as it can change based on available inventory. A goal of total customer satisfaction is important to us.
It’s refreshing to hear this in any industry these days. Thank you so much for your time today. For those who want to hear more about this business, feel free to check out their site here.
