A SIP number or virtual number is a telephone number functioning through an internet protocol instead of traditional physical PSTN lines or GSM mobile networks. It allows making and receiving calls from any internet-connected devices, regardless of their location. The operating principle is very similar to a familiar phone number. The only difference is that it is not tied to a geographical point, PC, or smartphone from which the call is made.
Even mobile internet will be suitable for stable operation. A Ukraine virtual number is suitable for:
- Exclusively personal calls.
- For sending and receiving messages.
- For corporate communication.
- For calls and message reception.
Virtual Number Application Areas
A SIP number is a popular business tool providing many useful functions and advantages for companies from different industries. They are most in demand among IT companies and call centers but are also suitable for other fields of activity.
With a virtual number, companies can create a regional virtual office using local telephone codes. This is especially useful if there are plans to enter new markets, as it allows reducing market research expenses and assessing the feasibility of such steps.
Corporate virtual numbers enable connecting all employees to one number, which significantly reduces telephony expenses. Since there is no need to purchase a separate number for each employee, this is particularly relevant for companies with large staff.
For corporations with offices in different countries, virtual numbers are also an excellent solution. All numbers can be combined into a single virtual PBX, which ensures free internal calls between offices, increasing communication efficiency.
Additionally, virtual numbers are used for personal purposes. They are often used for registration on various online platforms where confirmation from a specific country’s number is mandatory.
Practical Application Examples
Let’s examine specific examples of virtual number usage in different business spheres:
- Telecommunications and Customer Support Services. Virtual numbers are often used in customer service. They allow creating multiple lines for different company departments, with all calls coming to one common telephone system. This helps improve work organization, reduce customer waiting times, and enhance service quality.
- E-commerce. Virtual numbers are ideal for online stores that need to maintain contact with customers. Using virtual numbers, sellers can assign different lines for various product categories or issues (such as delivery, return, payment). This allows improving the store’s overall work efficiency and increasing customer loyalty.
- Freelancing and Remote Work. For freelancers and remote employees, virtual numbers are an excellent solution for maintaining a high reputation. Instead of using personal numbers, one can purchase a virtual number with the region or client’s country code, which helps create an impression of a serious business.
- International Companies. For large organizations operating in multiple countries, virtual numbers allow creating one communication network where each branch has its local number, but all information and calls are centralized. This simplifies internal communication and helps accelerate client request processing.