Help with broadband can be confusing. 4.3 million UK households could save £200 yearly on internet costs. This guide explains broadband basics, compares deals, and shows how to get affordable internet.
Learn to choose the right broadband for your needs.
Understanding Broadband Basics
Broadband is your fast track to the online world. It’s a speedy internet connection that lets you browse, stream, and work without a hitch.
What is broadband?
Broadband gives you fast internet at home. It’s a step up from old dial-up connections. You can surf the web, stream videos, and work online with ease. Most UK homes now use broadband for internet access.
Fast speeds make broadband great for many online tasks. It lets multiple people use the internet at once.
Types of broadband available
Broadband comes in several types. Each type offers different speeds and features.
- ADSL (Asymmetric Digital Subscriber Line)
- Uses phone lines to deliver internet
- Speeds up to 24 Mbps
- Widely available, even in rural areas
- Fibre-optic broadband
- Uses fibre cables for faster speeds
- Two main types: FTTC and FTTP
- FTTC speeds up to 80 Mbps
- FTTP speeds over 1 Gbps
- Cable broadband
- Uses coaxial cables
- Speeds up to 1 Gbps
- Often bundled with TV services
- Mobile broadband
- Uses 4G or 5G networks
- Portable and flexible
- 5G speeds up to 1 Gbps
- Satellite broadband
- Beamed from space satellites
- Available in remote areas
- Speeds up to 30 Mbps
These options cater to various needs and budgets. Next, we’ll look at how to pick the right speed for you.
Evaluating Your Broadband Needs
Picking the right broadband speed is key. Your choice affects how well you can stream, game, or work from home.
Importance of broadband speed
Broadband speed matters a lot. It affects how fast you can do things online. Fast speeds let you stream HD videos without buffering. You can play online games without lag. Slow speeds make these tasks frustrating.
Speed is the heartbeat of the internet.
Different activities need different speeds. Ofcom says HD streaming needs 10-20Mbps. Online gaming works best with 25-35Mbps. Faster speeds help when many people use the internet at once.
Let’s look at how to pick the right speed for your needs.
Determining the right speed for your needs
Your online tasks shape your ideal broadband speed. Basic web browsing needs 5-10Mbps. Social media users require 10Mbps. For smooth video calls, aim for 10-20Mbps. Keen on 4K streaming? You’ll want at least 35Mbps.
These speeds ensure you can enjoy your online activities without lag or buffering. Match your speed to your usage for the best online experience. Next, let’s look at what can affect your broadband speed.
What affects broadband speed?
Broadband speed depends on many factors. Your home’s distance from the exchange affects it. Closer homes often get faster speeds. The type of connection matters too. Fibre optic cables offer quicker speeds than copper wires.
Network traffic slows things down. Peak times, like evenings, see more users online. This can reduce speeds for everyone. Your router’s quality and placement also impact speed. Old or poorly placed routers limit your connection.
Lastly, your computer’s age and specs play a role. Older devices may not handle high speeds well.
Broadband Packages and Options
Broadband packages come in many shapes and sizes. You can pick from solo internet plans or bundle deals with phone, TV, and even mobile services.
Broadband only
Broadband-only deals offer internet without extras. These packages suit people who don’t need a landline or TV bundle. Many providers sell standalone broadband at lower prices. Speeds range from basic to ultrafast fibre options.
Customers can pick plans based on their data needs and budget.
Social tariffs help low-income households get cheap internet. Ofcom says 4.3 million UK homes could save £200 a year with these deals. Prices start at £12 monthly for 30Mbps speeds.
People on Universal Credit or benefits can apply. Only 220,000 use these tariffs now, despite 8 million UK homes struggling to pay for internet.
Broadband with home phone
Broadband with home phone bundles offers great value. You get fast internet and a landline in one package. Many providers like BT, Sky, and Virgin Media have these deals. Prices start around £20 per month for basic plans.
Bundle and save with broadband and home phone packages.
These packages often include free calls at certain times. Some give unlimited UK landline calls. Check the speeds and call allowances before you choose. Compare different providers to find the best deal for your needs.
Broadband with TV
Moving from home phone to TV, let’s look at broadband with telly options. Many firms offer TV and internet in one package. These deals can save you money and time. You get fast web access plus loads of shows and films.
Sky, Virgin Media, and BT are big names in this field. They give you hundreds of channels and on-demand content. Some plans include sports, movies, and kids’ shows. You can often record programmes or watch them later.
Check what each provider offers before you pick one.
Comprehensive packages including mobile services
Broadband packages now offer more than just the internet. Many providers bundle mobile services too. These deals can save you money and simplify your bills. You’ll get one contract for your home internet, TV, and mobile phone.
Some packages even throw in extra perks like free streaming subscriptions.
BT, Virgin Media, and Sky are the top providers of these all-in-one deals. They often give discounts when you add mobile to your package. But always check the terms carefully. Make sure the bundle fits your needs and budget.
Next, let’s look at how to compare different broadband deals.
Social Tariffs and Affordable Broadband
Social tariffs offer cheaper broadband for those on low incomes. These deals can help folks save money during tough times.
Eligibility for broadband social tariffs
Broadband social tariffs offer cheaper internet for those in need. These deals can save UK households up to £200 a year on their bills.
- You can get a social tariff if you’re on Universal Credit or Pension Credit.
- Some providers also offer deals to those on non-means-tested benefits.
- BT Home Essentials is open to people on income support or jobseeker’s allowance.
- TalkTalk has plans for those getting personal independence payments.
- Only 220,000 out of 4.3 million eligible homes use these tariffs now.
- To apply, you’ll need to show proof of your benefits to your chosen provider.
- Most big internet service providers now offer social tariffs.
- Prices start from about £10-£20 per month for basic broadband.
- You can often get faster speeds or add TV packages for a bit more money.
- These deals aim to help during the cost of living crisis.
Benefits of social tariffs
Social tariffs offer big savings for those who qualify. These special deals cut broadband costs by up to 50%. Users pay as little as £12 per month for fast internet.
Social tariffs come with other perks too. Many have no setup fees or mid-contract price hikes. Some let you leave early without penalties. This helps people on tight budgets stay connected.
Fast internet at home supports job searches, education, and staying in touch with loved ones.
How to apply for social tariffs
Applying for social tariffs is easy and quick. Here’s how to do it:
- Check if you’re eligible. You need means-tested benefits like Jobseeker’s Allowance or Personal Independent Payment.
- Contact your current broadband provider. Ask if they offer social tariffs.
- Go online to fill out the application. Most providers have simple forms on their websites.
- Prove your eligibility. You’ll need to show proof of your benefits.
- Wait for approval. Providers usually process applications quickly.
- Set up your new service. Once approved, you’ll get info on your new plan.
- Enjoy lower costs. Social tariffs can save you money on your broadband bill.
- Look at other options if not eligible. Some providers offer other ways to cut costs.
- Compare different providers. BT, Sky, and Vodafone all have social tariffs.
- Check the service quality. Make sure you get speeds over 30Mbps.
Providers offering social tariffs
Several UK broadband providers offer social tariffs. These plans help low-income families and those on benefits get online for less.
- BT: £15/month for 36Mbps. For people on Universal Credit, Income Support, Jobseeker’s Allowance, or Pension Credit.
- Sky: £20/month for 36Mbps. Open to Sky and NOW customers who get Universal Credit or Pension Credit.
- Virgin Media: Two options – £12.50/month for 15Mbps or £20/month for 54Mbps. For Universal Credit recipients.
- Vodafone: £12/month for 38Mbps or £20/month for 73Mbps. Covers Universal Credit and Disability Allowance claimants.
- Hyperoptic: £15/month for 50Mbps or £25/month for 150Mbps. Free setup included.
- Community Fibre: £12.50/month for 35Mbps in some London areas. Proof of income support is needed.
- TalkTalk: Free broadband for 6 months. For Universal Credit jobseekers with a Jobcentre referral.
Comparing Broadband Deals
Comparing broadband deals helps you find the best value for your money.
How to compare deals effectively
To compare broadband deals well, look at speed and cost first. Check what speeds each plan offers and match them to your needs. Social tariffs from BT, Sky, and Virgin Media often start at £12 per month.
These deals can save you money if you’re eligible.
Next, think about extra features. Some plans include TV or phone services. Others might offer gifts or setup. Read the small print on each deal. Look for hidden fees or price hikes after the first year.
Good customer service matters too. Check reviews to see how each company treats its users.
What to consider when choosing a provider
After comparing deals, you’ll need to choose a provider. Here’s what to look for:
- Speed: Check if the provider offers at least 30Mbps for superfast broadband.
- Cost: Look at monthly fees, starting from £12 for social tariffs.
- Contract length: Compare short-term and long-term options.
- Setup charges: Ask about any fees for installation or switching.
- Customer service: Read reviews about the provider’s support quality.
- Extras: See if they offer TV packages or mobile deals.
- Social tariffs: Check if you qualify for low-income discounts.
- Coverage: Ensure the service is available in your area.
- Data caps: Look for plans with unlimited data if you stream often.
- Reliability: Research the provider’s network uptime and stability.
Importance of customer service in broadband choice
Good customer service is key when picking broadband. Providers with top-notch support help users grasp deals better. They can guide you to social tariffs if you’re eligible. These tariffs offer cheaper internet for those who need it.
Friendly staff can also help sort out any tech issues fast.
Choosing a provider with strong service leads to happier customers. They often stick with their broadband longer. In tough times, these companies might offer more flexible payment plans.
This can be a big help if you’re on a tight budget or get benefits like Jobseeker’s Allowance. Next, let’s look at how to switch broadband providers.
Switching Broadband Providers
Switching broadband providers can be quick and easy. You’ll need to check your current contract and pick a new deal that suits you.
Steps to switch providers
Changing your broadband provider can save you money and improve your service. Here’s how to switch:
- Check your current contract
- Look for any exit fees
- Note your contract end date
- Compare deals
- Use comparison sites
- Check speeds and prices
- Choose a new provider
- Pick the best deal for your needs
- Order your new service
- Contact your old provider
- Tell them you’re leaving
- Ask about keeping your phone number
- Set up your new service
- Book an installation date
- Get your new router
- Cancel your old service
- Confirm the end date
- Return any equipment
- Test your new connection
- Check your speed
- Make sure everything works
What happens after switching?
After you’ve switched providers, your new service will start soon. Most switches happen fast – often within 24 hours. Your new provider will tell you the exact date.
Your old service will stop on the same day the new one starts. You won’t have any downtime. If you got new gear, like a router, set it up on switch day. Your new provider will give you clear steps to follow.
Broadband for Different User Groups
Different groups need different broadband plans. Students and big families often want fast speeds for lots of devices. Pensioners and those on low incomes might prefer cheaper, simpler options.
Options for pensioners and low-income families
Pensioners and low-income families have access to special broadband deals. Social tariffs offer cheaper internet for those on benefits. These plans cost less but still provide good speeds.
Many big providers like BT, Virgin Media, and Sky offer these tariffs. To get one, you’ll need to show proof of your benefits.
No specific pensioner deals exist, but some may qualify for social tariffs. These tariffs help cut living costs for those on tight budgets. Jobseeker’s Allowance and Employment and Support Allowance are two benefits that can make you eligible.
Broadband solutions for students and large households
Students and big families need fast internet. They often use many devices at once. Speeds over 50Mbps work best for them. This lets everyone stream, game, and work without lag. Some providers offer special deals for students.
These include shorter contracts and summer-only plans. Large households can benefit from unlimited data packages. This stops extra charges for heavy use.
Social tariffs help low-income families get online. These plans offer speeds over 30Mbps. That’s enough for most online tasks. Prices start at £12 per month for big names like BT and Sky.
To qualify, you need to get certain benefits. The next section looks at how to compare broadband deals.
Conclusion
Broadband is key for modern life. This guide helps you pick the right service. You now know about speeds, deals, and social tariffs. Compare options to find your perfect fit. Make an informed choice and enjoy fast, reliable internet at home.