Managed Service Providers (MSPs) often face a familiar challenge: your skilled engineers spend hours on low-level support tasks like password resets and account unlocks, instead of focusing on projects that grow the business. That’s where Rallied AI comes in — an AI-powered technician designed to handle L1 and L2 tickets autonomously, freeing your team to focus on high-value work.
What Is Rallied AI?
Rallied AI is a forward-deployed AI engineer that connects to your entire IT stack, including PSA, RMM, and Microsoft 365 tools. Unlike traditional AI assistants, Rallied doesn’t just provide suggestions; it executes the solution. From resetting passwords to managing group permissions, Rallied completes the task, notifies the user, and updates the ticket automatically.
MSPs can interact with Rallied through Slack, Teams, or directly in their PSA, making it feel like a real coworker. Its purpose is simple: remove repetitive tasks from your human engineers so they can focus on high-impact work.
Why MSP Owners Choose Rallied AI
Saves Time for Skilled Engineers
L2 and L3 engineers often spend significant hours on menial tasks, taking time away from projects that drive business growth. By automating repetitive support work, Rallied AI ensures your best people are doing meaningful work, not unlocking accounts.
Reduces Costs Without Hiring More Staff
Hiring an additional L1 technician can cost $50K a year and takes months to onboard. Rallied AI handles the ticket volume instantly, saving both time and money. It’s a scalable solution for growing MSPs that need extra hands without expanding headcount.
Real Work, Not Just Suggestions
Other AI tools may require full-time administrators and months of setup. Many of these solutions only provide recommendations rather than completing tasks. Rallied AI executes the fixes: it resets passwords, unlocks accounts, updates group memberships, and closes tickets — all automatically.
Core Features of Rallied AI
Resolves L1 & L2 Tickets
Rallied AI specializes in handling routine IT tasks, including:
- Password resets
- Account unlocks
- Mailbox permissions
- Group membership updates
It performs the action, notifies the user, and closes the ticket, eliminating manual work for your engineers.
Triages and Dispatches Efficiently
Rallied doesn’t just act; it thinks. It asks the right questions, categorizes tickets by priority, fills in triage fields, and routes complex issues to the appropriate technician. It also pulls documentation from IT Glue or Hudu to speed up resolution.
Onboards and Offboards Employees
Onboarding a new hire or offboarding a departing employee is seamless with Rallied AI. From M365 licenses and AD accounts to RMM agents and PSA updates, all tasks can be executed from a single message or ticket. No more juggling multiple tools or manual tracking.
How Rallied AI Works
- Kickoff Call – Your MSP team maps out the IT stack and identifies the workflows Rallied will manage first.
- Connect and Deploy – Integration with Slack, Teams, and your PSA happens the same week. Permissions are set, and Rallied goes live.
- 30-Day Free Trial – During the first month, a forward-deployed engineer customizes integrations, tunes workflows, and resolves edge cases. After that, Rallied runs independently.
Benefits MSPs Love
Fast Implementation
Most AI tools take months to set up and require expensive engineering support. Rallied AI connects to your stack in days, not quarters, and starts executing tasks immediately — no additional fees or lengthy training required.
Significant Labor Savings
Handling 200–400 L1 and L2 tickets monthly can consume 50–100 hours of your team’s time. By automating this workload, Rallied AI saves thousands of dollars per month while reducing employee burnout.
Fully Controlled Autonomy
You decide the level of autonomy Rallied has. Initially, it can ask for human approval, then gradually take full ownership of repetitive tasks. This ensures safety and confidence as your team adapts to automation.
Frequently Asked Questions
“What if Rallied breaks something?”
You control what tasks Rallied performs autonomously. You can start small and expand its responsibilities as you gain confidence.
“We’ve tried AI tools before.”
Unlike many workflow engines, Rallied AI connects directly to your PSA, RMM, and Microsoft 365. It doesn’t just summarize tickets — it fixes them.
“How long until it’s running?”
Kickoff, connect your stack, and Rallied starts working within the same week. No 6-month waiting period.
“Can’t I just hire another L1 tech?”
You could, but the new hire would spend most of their time on repetitive tasks. Rallied AI handles the same work for a fraction of the cost.
Conclusion
For MSPs looking to streamline IT operations, reduce costs, and free up their engineers for higher-value projects, Rallied AI is the ultimate solution. It doesn’t just advise — it performs. From ticket resolution and triage to onboarding and offboarding, Rallied AI is the autonomous IT technician that every MSP needs to stay competitive and efficient.